OK, seems like another company takes the line of “change your email to use our service”.
I purchased a nice hooded top in store, and signed up to the news letter at the PoS terminal with my hills.house email address. I half expected it to reject is as invalid, but it all went through just fine.
Fast forward a few weeks. I receive an email with some heavily discounted items, so I duly ordered £60’s worth of t-shirts and hoodies.
The final page was “login and see your accumulated points” or something similar.
I thought well, I haven’t created an account other than on the PoS terminal, but that didn’t ask me for a password, so I’ll login or change my password on the web.
Bzzzzzzt. No, no I won’t. Or rather I can’t because the website’s email validation is just as broken as British Telecoms.
I thought it was getting better, I’d only had a couple of these, Yorkshire Bank (fixed) and B.T (won’t fix), and now we can add Hollister to the shit list.
I contacted customer support, and they responded with the typical canned helpdesk response of “have you tried clearing your cookies or using a different browser?”
No, because I know that won’t solve your shitty email validation problem.
So I responded politely a second time guiding them to the previous blog-post B.T.’s inability to fix email. Poor but unsurprising. has some info on what’s wrong and how to fix it.
Next I received a nice response from Linda at Hollister customer support:
“Unfortunately, like your bank, the solution is to use an email address with a common domain.”
Nope, not good enough, another case of “we can’t fix it, change your email”.
Top marks Hollister, top marks.